Orders placed before 12 Noon UK Time will be dispatched same day.

We only collect enough information to process your order and to provide you with the best possible service. We take your privacy very seriously and will not share your information with third parties. We will offer you the opportunity to refuse any marketing emails or communications from us in accordance with the Data Protection Act 1998.

Typical type of information we collect about you includes:

• Delivery charges are dependent on number of products and weigh
• Standard UK Delivery is £2.00 plus 50p per item 2nd Class Post. (1 - 3 days)
• Free UK Delivery on orders in excess of £50.00 +VAT. (1 - 3 Days)
• No Free Over-Sea's delivery
• Shoppers can see a shipping quotation before committing to an order
• Over-Seas delivery charges are calculated by Royal Mail Airmail & calculated in total gramme's per shipment. (4 - 10 Days)

We endeavour to process your order and get it to you as quickly as possible, however we have no control over delivery times.

At hairskinsun.com we are committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998.

We only collect enough information to process your order and to provide you with the best possible service. We take your privacy very seriously and will not share your information with third parties.
We will offer you the opportunity to refuse any marketing emails or communications from us in accordance with the Data Protection Act 1998.

Typical type of information we collect about you includes:

• your name
• address
• phone number
• email address
• WE DO NOT KEEP OR STORE CREDIT CARD DETAILS

Your credit or debit card details are used in a secure merchant environment and are not stored or kept by HairSkinSun.com

< We will never collect sensitive information about you. The information we hold about you is controlled by you in your “My Account” section of the website. You can check the information that we hold about you by logging in to your account, and you can close or delete your account at any time..

We will record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud. i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about this privacy policy please email admin @hair-skin-sun.com

We accept goods back on the basis that the goods have been un-opened, unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

If the item(s) you wish to return meets our returns criteria then please return it to us at the following address:

Returns Dept.
Full Column (HairSkinSun) Ltd
Unit 3 2 Woodrow Chase
Herne
Herne Bay
Kent
CT6 7JN
United Kingdom

We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details. When returning goods to us please ensure that you include an explanatory note which must include your name, order Number and the reason for the return *Please note that all orders must be returned to us within 30 days of purchase. Digital goods, documents. We do not offer a refund on digital or downloaded documents or paper documents posted to you. Websites and Online marketing Services. Refunds on Websites and or online marketing services will be subject to deduction of monies already paid to third party vendors for services such as web hosting, domain names and payment for manual work already undertaken. Documents: Employee/Salon Contracts and Employee Handbooks have been constructed for use by salons and have been finalised and signed off by a human resources lawyer. The documents have been developed for use in England and Wales. Use in any other country should be preceded by seeking advice from a local lawyer.

Payment: We accept Visa MasterCard and American Express payments are processed via a secure merchant gateway service, we also accept cheques and money orders. When paying by cheque goods are dispatched once funds have cleared. Should product become out of stock whilst we are waiting for your funds to clear we will give you the opportunity to either back-order the product(s) or receive a refund.

Pricing: All product retail values are calculated in Pounds Sterling Including VAT.

Promotions: From time to time we may offer discount promotions or promotion codes to receive a discount or a credit for a return. Coupon or discount codes are added in the final stage of checkout.