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Full Column Ltd Customer Service Terms and Conditions

Shipping & Delivery

Orders placed before 12 Noon UK Time will be dispatched same day.


We only collect enough information to process your order and to provide you with the best possible service. We take your privacy very seriously and will not share your information with third parties.
We will offer you the opportunity to refuse any marketing emails or communications from us in accordance with the Data Protection Act 1998.


Typical type of information we collect about you includes:


• Delivery charges are dependent on number of products and weigh
• Standard UK Delivery is £2.00 plus 50p per item 2nd Class Post. (1 - 3 days)
• Free UK Delivery on orders in excess of £50.00 +VAT. (1 - 3 Days)
• No Free Over-Sea's delivery
• Shoppers can see a shipping quotation before committing to an order
• Over-Seas delivery charges are calculated by Royal Mail Airmail & calculated in total gramme's per shipment. (4 - 10 Days)


We endeavor to process your order and get it to you as quickly as possible, however we have no control over delivery times.

Privacy & Security

At Full Column Ltd we are committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998.


We only collect enough information to process your order and to provide you with the best possible service. We take your privacy very seriously and will not share your information with third parties.
We will offer you the opportunity to refuse any marketing emails or communications from us in accordance with the Data Protection Act 1998.


Typical type of information we collect about you includes:


• your name
• address
• phone number
• email address
• WE DO NOT KEEP OR STORE CREDIT CARD DETAILS


Your credit or debit card details are used in a secure merchant environment and are not stored or kept by Full Column Ltd


We will never collect sensitive information about you. The information we hold about you is controlled by you in your “My Account” section of the website. You can check the information that we hold about you by logging in to your account, and you can close or delete your account at any time..


We will record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud. i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.


We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about this privacy policy please email mick @fullcolumn.co.uk

Returns & Replacements

We accept goods back on the basis that the goods have been un-opened, unused and are in a re-salable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.



If the item(s) you wish to return meets our returns criteria then please return it to us at the following address:



Returns Dept.
Full Column Ltd
Unit 3. 2 Woodrow Chase
Herne
Herne Bay
Kent
CT6 7JN
United Kingdom


We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details. When returning goods to us please ensure that you include an explanatory note which must include your name, order Number and the reason for the return *Please note that all orders must be returned to us within 30 days of purchase.

Ordering
Ordering could not be easier. Simply browse through the categories and choose product size, colour or type. Select and add products to the shopping cart. Should you have any concerns about your order simply contact us and we will help you with your query..
Payment, Pricing & Promotions
Payment:

We accept Visa MasterCard and American Express payments are processed via a secure merchant gateway service, we also accept cheques and money orders. When paying by cheque goods are dispatched once funds have cleared. Should product become out of stock whilst we are waiting for your funds to clear we will give you the opportunity to either back-order the product(s) or receive a refund.

Pricing

All product retail values are calculated in Pounds Sterling Including VAT.

Promotions:

From time to time we may offer discount promotions or promotion codes to receive a discount or a credit for a return. Coupon or discount codes are added in the final stage of checkout.
Viewing Orders
Current orders can be viewed at any time simply by clicking on the “My Cart” Link at the top of each page and there will also be a live shopping basket on the top left of each page. You can abandon your shopping cart at any time.

Past order can be viewed by logging into your account and clicking “My Orders” to see your order history.
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Updating Account Information
All of your personal and account information is available for you to view, edit or erase in your account area. Simply log in to your account and view all details. Any changes can be made, it’s your account please make full use of it.
Disclaimer
Disclaimer. 8..1 Full Column Ltd. makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that it will be secure.
8.2 Whilst every reasonable endeavor has been made to ensure that all information provided on this Web Site, Including free and paid for downloads or email delivered information/documents will be accurate and up to date, Full Column Ltd makes no warranty or representation that this is the case. We make no guarantee of any specific results from the use of our services.
8.3 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
8.4 Commercial use of the information and products and services on this Web Site is permitted, however Full Column Ltd makes no representation or warranty that this Content is suitable for use in commercial situations or that it constitutes accurate data and / or advice on which business decisions can be based.
8.5 Whilst every effort has been made to ensure that all descriptions of services available from Full Column Ltd correspond to the actual services available, Full Column Ltd is not responsible for any variations from these descriptions.
8.6 Full Column Ltd recommends that the services of a local or preferred solicitor, accountant or VAT consultant be sought at all times. Individuals or businesses should only purchase documents from this website as a time and labor saving means. This means that all of the documents provided on this website are done so with the sole intention of providing “frame-work” documents which are to be edited by the buyer/user to make them suitable for their business use. Full Column Ltd makes no representation or warranty that any document is suitable for use in commercial situations or that it/they constitutes accurate data and / or advice on which business decisions should be based.
8.7 This website and all of its contents free or paid for are for the sole use of Hairdressing Salon Owners. No other person or profession should use this website or any materials in or on it.time to time we may offer discount promotions or promotion codes to receive a discount or a credit for a return.